As data, voice and Internet services continue to converge into a single IP service, the opportunity to consolidate multiple ICT service and support contracts has not gone unnoticed by organisations looking for new ways to deliver best value and reduce operational overheads.

By carefully selecting the right service provider, with the required levels of expertise, experience and multi-service delivery capabilities, businesses can achieve significant operational savings by consolidating individually acquired I.T. and communications I.T. Support Services into one unified and cost efficient service delivery package.

Intelligent Service Delivery

“One Touch” from Knowledge I.T. has been specifically designed to provide an intelligent solution to unified ICT service delivery. OneTouch delivers a fully integrated service and support solution that greatly simplifies service delivery, through the use of a single, unified support desk function. All support calls are routed directly through to our expert, multi-skilled support engineers, who deliver the service you need faster, with improved accuracy and with a greater understanding of how your technology services integrate into your business, saving you time, effort and money.

OneTouch Integrated Maintenance, Support & Management Services:-

• I.T. Infrastructure
• Servers & Storage
• OS & Applications Support
• Business Data Protection & Backup
  
• Voice Telephony, Lines & Call Plans
• Internet Connectivity & Bandwidth
• Network Security Protection Services
• Cabling Maintenance & Support
• Disaster Recovery & Business Continuity
• Business Technology Reviews & Service Improvement Plans

Quality Assured

OneTouch comes in a range of popular standardised support packages or we can design a bespoke service to match your individual business needs. Either way, you can rest assured that your service and support requirements will consistently meet your expectations. OneTouch services are delivered to ITIL best practice service standards and are supported by ISO 9001 Quality Management and ISO 27001 Information Security standards to ensure you always receive the service you need, first time – every time.

Professional Service & Support

OneTouch technical I.T. Support Services are renowned for being comprehensive in their coverage, expert in their delivery and consistent in their quality of service. Our extensive Network Operations Centre is manned by technology professionals, who carry over 200 industry accreditations and are expertly trained in deliver first class I.T. service and support.