June 26 2008

North East business solutions provider Knowledge I.T. has won a monster contract to provide managed services for a new online travel firm.

Monstertravel is a new online travel agency based in the North East with headquarters in Gosforth.

It has awarded Knowledge I.T. the contract to look after its ICT infrastructure and internet connectivity requirements over the next three years in a six figure deal.

The deal includes the provision of new PCs and network servers as well as the management of internet services which will utilise the capabilities of Knowledge’s secure data centre.

Fast growing Monstertravel employs more than 50 people providing a blended independent service of bargain holidays, package deal offers to worldwide destinations from major tour operators like Thomson, First Choice and Thomas Cook and bespoke packages for the discerning traveler.

With over 200 years of combined experience in the travel business, Monstertravel’s management team has decided to invest in state-of-the-art ICT technology to deliver an intuitive, independent travel experience to its customers.

But rather than relying on in-house technical I.T. resources for maintenance and support, it has made the strategic decision to outsource to Knowledge.

The move will enable it to focus more closely on its core business activities while leaving experts to take care of its computer and network operations. Monstertravel’s managing director David Hawke said: “Knowledge I.T. put together a solution that will deliver major savings across the business.

“It’s also reassuring to know that any issues will be resolved by making a phone call to Knowledge, which has the resources and expertise to sort things out very quickly.”

David Bennett, Knowledge’s account director, said: “We took a very close look at Monstertravel’s operations.

“This enabled us to recommend an outsourcing package that delivers an excellent solution to encompass all their requirements and allows them to get on with what they are good at.

“Staff will now benefit from access to a wider range of IT services than before, including the combined expertise of over 30 engineers and technical services personnel.

“This will streamline costs across the business and lead to smarter and more productive ways of working by the firm.”

Knowledge I.T. also offers a range of communications technology to businesses throughout the North of England, including IP telephony, ICT, data storage, internet services and disaster recovery.

It was the first North East service provider to unite all business communications into one package, allowing companies to replace multiple suppliers with one provider and just one bill.

Knowledge I.T’s growing customer base extends to 250 of the biggest organisations in the North of England, including Durham City Council, The RVI Hospital, Mamas and Papas, Newcastle and North Tyneside PCTs and Northumberland Care Trust, Cardinal Hume Catholic School and the Springfield Motor Group.

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