August 1 2008

North East business solutions provider Knowledge I.T. has the capability to meet the needs of customers with the latest computing and managed service solutions supported by unparalleled levels of technical expertise and a range of added value, bespoke services.

The Gateshead-based firm provides communications technology to businesses including IP telephony, ICT, data storage, internet services and disaster recovery. It was the first North East service provider to unite all business communications into one package, allowing companies to replace multiple suppliers with one provider and just one bill.

A growing customer base includes more than 250 of the biggest organisations across the North of England, including Durham City Council, The RVI Hospital, Mamas and Papas, Newcastle and North Tyneside PCTs and Northumberland Care Trust, Cardinal Hume Catholic School and AccuRead.

One of the key areas that Knowledge I.T. is leading the way in terms of excellence and innovation is in managed services, where it looks after a client’s IT requirements on an outsourced basis.

This expertise is reflected by the number of companies who are turning to the benefits of Knowledge’s turnkey I.T. management services. In this way, they are free to concentrate on their core business activities unhindered by I.T. worries and hassle and, more often than not able to achieve significant cost savings when compared to relying on internal I.T. services.

One such company is the fast growing Gosforth-based online travel company Monstertravel, which provides a blended independent service of bargain holidays, package deal offers to worldwide destinations from major tour operators like Thomson, First Choice and Thomas Cook and bespoke packages for the discerning traveler.

The company has brought in Knowledge I.T. to look after its ICT infrastructure and internet connectivity requirements over the next three years in a six figure deal. Rather than relying on in-house technical IT resources for maintenance and support, it has made the strategic decision to outsource to Knowledge I.T..

The move enables it to focus more closely on its core business activities while leaving experts to take care of its computer and network operations. The move also sees the utilisation of expertise and resources at Knowledge’s North Shields Data and Business Recovery Centre which opened late last year.

“Knowledge I.T. put together a solution that will delivers major savings across the business,” said Monstertravel’s managing director David Hawke. “It’s reassuring to know that any issues will be resolved with a quick phone call to Knowledge, which has the resources and expertise to sort things out very quickly.”

George Sanger, Knowledge I.T’s sales and marketing director, said: “Monstertravel’s staff will benefit from access to a wider range of I.T. services than before, including the combined expertise of over 30 engineers and technical services personnel. This will streamline costs across the business and lead to smarter and more productive ways of working by the firm.”

Also driving away to success following its decision to embrace Knowledge I.T’s managed services expertise is the Springfield Motor Group. In an unprecedented move, the company is using Knowledge’s services and expertise to look after all of the Citroen, Suzuki, Fiat and Honda dealer’s I.T. network and service support requirements across all of its North Eastern sites over the next few years.

Previously, Springfield had relied primarily on in-house expertise for the maintenance and support of its networks and server infrastructure. However, it made the strategic decision to outsource all its I.T. to Knowledge, which has been providing technical advice and support for several years. This has included Springfield’s IT staff transferring across to Knowledge while remaining dedicated to the Group.

The move is providing significant benefits and cost savings for Springfield as it focuses more closely on its core business activities, while the management of its computer and network operations is left to the experts. More than 220 staff working across the Group can access Knowledge’s extensive I.T. and networking resources, including 24/7 access to extensive engineering and technical support.

Mario Fantin, finance director of the Springfield Motor Group, said: “The move to outsourcing has allowed us to focus on selling and servicing vehicles rather than worrying about I.T. We enjoy greater peace-of-mind knowing that any issues will be resolved by making a phone call to Knowledge, which has the resources and expertise to sort things out very quickly.”

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