'OneTouch' Support Services

OneTouch from Knowledge provides organisations with an intelligent, scalable and proactive I.T Support Service that is simple to manage and easy to access.

OneTouch delivers multi-vendor, quality accredited support services using our Pro-Active & Preference services or individually designed through our Choices bespoke service design.

Quality Assurance

All Knowledge OneTouch services have been designed to deliver the highest levels of customer support and satisfaction. Our unequivocal goal is to deliver the technology support services you need, first time – every time.

Our commitment to “best practice” service delivery across our entire organisation is demonstrated by our Total Quality Management ethos. ISO 9001 Quality Management standards integrate into ISO 27001 Information Security Management accredited processes. These are then delivered to ITIL best practice methodology to provide absolute service confidence for our OneTouch customers.

Professional Industry Accredited Service Standards

It’s important to know that your support provider has the same level of commitment to service quality as you do. That’s why we only employ industry accredited technology professionals who have the skills, expertise and experience to work to our “best practice” service management standards.

Our advanced Network Operations Centre staff are on-hand 24/7 to ensure that your technology services are available by proactively diagnosing and mitigating technology service incidents.

Proficient & Capable Service Delivery

Today’s technology is both highly integrated and complex which requires a fast action response to ensure minimal business downtime. OneTouch has been designed to provide significant regional spares holdings together with professional, highly experienced on-site engineering teams to ensure that we are ready, capable and fully resourced to support your organisation.

“The Newcastle upon Tyne Hospitals NHS Foundation Trust has a world-class reputation for delivering high quality patient care and clinical outcomes. It is essential that our I.T. systems are available 24 hours a day, 365 days a year. We selected Knowledge I.T. based on their reputation for guaranteed service delivery, engineering expertise and a proven track record of quality service provision.”
Bob Beckworth (Data and Telecommunications Network Manager NUTH)

Knowledge I.T Support Services for Newcastle, North East, Sunderland, Gateshead, Durham, Leeds, North Yorkshire. Call us today on 0845 142 0020