When your organisation suffers a hardware failure, you need to know that your maintenance provider has the resources, expertise and support infrastructure to get I.T. operations back up and working with the minimum amount of downtime.

The Knowledge Critical Service Intervention (CSI) is designed to get you back to normal business operations with guaranteed on-site recovery times. The service includes operating system and data restore for servers with network device file restoration for networking equipment.

The Knowledge CSI service also includes loan equipment and engineer work through to ensure we get you back up and working in the shortest possible time.

Knowledge Hardware Maintenance services are delivered by industry accredited engineers, with multi-vendor expertise. They are supported by an extensive National Operations Centre team who manage your I.T. Support Services to ITIL best practice guidelines and ISO9001 Quality Management standards.

Service Options:-

• CSI with 2, 4 & 8 Hour On-Site Service Options
• 8am – 6pm Mon – Fri Standard Service Coverage
• Uplift to 24/7/365 Service Coverage
• On-site Engineer Work Through
• OS, Data & Network Configuration File Restore
• Back To Operations Service Delivery
• Non Critical Break & Fix Service Options

Standards of Service:-

• Dedicated National Operations Centre Service Delivery
• ITIL Best Practice & Accredited Service Delivery Managers
• ISO 9001 Quality Management Approved
• Multi Vendor Technical Accreditations