Knowledge I.T.’s significant resource pool and sophisticated service delivery model allows our Managed Services customers to access wide-ranging and in-depth technical expertise.

The businesses commitment to Total Quality Management allows the organisation to attract, develop and retain high quality support individuals that contribute significantly to the success of our customers and Knowledge I.T.'s support operations.

Knowledge’s Managed I.T. Support Services are delivered to ISO 9001 Quality Management, ISO 27001 Information Security Management standards and are delivered to industry best practices by ITIL accredited service delivery managers for absolute service confidence.

Managed I.T. Support Services:

• Delivers Multi-Service ICT Support At Lower Investment Costs
• High Quality Server, Storage, Applications & Communications Support
• Advanced Microsoft, Vmware, HP, Cisco, Emc Expertise
• Telephone Help Desk & Technical Support Desk Services
• On-site Support, Maintenance & ICT Facilities Management
• Remote ICT Service Monitoring, Alerting & Management
• Managed Network Security & Protection Services
• Co-Managed or Fully Managed ICT Service Delivery

What Can You Expect from our Managed I.T. Support Services:

• Advanced Microsoft, Cisco & Network Infrastructure Expertise
• Highly Trained, Expert Technical Support Personnel
• Advanced Service Management Technology Tools
• SLA Backed 24/7 ISO & ITIL Accredited Standards of Service & Support
• Dedicated, Industry Accredited Network Operations Centre Support Staff
• ISO 9001 & ISO 27001 Accredited Service Delivery & Management
• Dedicated Service Management Team & Regular Service Improvement Plans