The One Touch service from Knowledge I.T. offers a range of standardised and bespoke services that can be used to create a comprehensive support package to suit your organisation.

One Touch Services are designed to meet stringent SLA standards which support your mission critical business applications. One Touch has three delivery options:

One Touch ProActive

One Touch ProActive delivers our standard service and support package that includes:

• Unlimited Support Calls to our Technical Service Desk
• Enhanced Hardware Maintenance for your key Business Systems
• Break / Fix Maintenance for non-critical Hardware
• Operating System & Applications Software Support
• Full Vendor Support & Escalation
• Remote Technical Support
• On-site Engineer Escalation for Complex Support Incidents
• ICMP Monitoring & Alerting of Key Hardware
• Annual Service Improvement Review
• Dedicated Service Account Manager

One Touch Preference

Delivers all of the support functionality of the One Touch ProActive service with the additional benefits of:

• Dedicated On-site Management Server
• Delivers Advanced Network Monitoring & Reporting Services
• Pro Active Patch Management for Servers & Key Equipment
• Backup Service Monitoring
• Network Infrastructure Schematics
• Critical On-Site Engineering Support
• Bi-Annual Service Improvement Review

One Touch Choices

One Touch Choices allows customers to select individual support options and create a tailored package to suit their business requirements. Customers can select from a number of additional services, such as:

• Dedicated onsite Management Server
• Remote Management DSL Line
• OneTouch Data Highway: Data Vaulting Backup Solution
• Advanced Application Monitoring using latest Microsoft System Centre Technologies
• Advanced Capacity Analysis & Reporting
• WAN / LAN Traffic Flow Analysis using Netflow technology
• Voice over IP Monitoring